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Filter elements


Preguntas frecuentes sobre Filter elements

The safest approach is to identify the filter's brand, model, and exact reference. Many cartridges, filter plates, and other filter elements have similar dimensions, but that does not mean they are interchangeable.

On each product page, check the compatible references and models listed. If you cannot identify your filter, measure the old element and compare its height, outer diameter, inner diameter, and connection or end type, as applicable.

You can also consult our pool filters section to locate the corresponding equipment or product family.

Can I choose a filter cartridge based solely on its dimensions?

It is not recommended. Two cartridges may have very similar dimensions and yet use different connections, end caps, inner diameters, or mounting systems.

Whenever possible, use the original element's reference or identify the exact filter model.

Measurements are especially useful for confirming a reference, but they should not be the only compatibility criterion when the manufacturer provides a specific replacement part.

When should I replace the cartridge or filter element?

There is no universal interval. It depends on the type of element, operating hours, accumulated dirt, water quality, and maintenance performed.

Replacement may be necessary when, even after proper cleaning, it shows damage, deformation, material deterioration, or a persistent loss of performance.

Always follow the manufacturer's recommendations to determine when to clean and when to replace the element.

Why has the flow rate decreased even though I cleaned the cartridge?

A filter element can accumulate particles and debris that do not disappear completely with superficial cleaning.

However, reduced flow can also be caused by other factors, such as blocked baskets, suction problems, valves, the pump, or water circulation.

If the cartridge is clean but the problem continues, inspect the entire installation before automatically attributing the reduced flow rate to the filter element.

How should I clean a filter cartridge?

Remove the cartridge according to the filter instructions and remove the dirt using the procedure recommended by its manufacturer.

Avoid using tools or products that could damage the fabric, pleats, seals, or structure of the element.

Before reinstalling it, inspect its condition and make sure it has no breaks, deformations, or damaged areas that could affect filtration.

Can I replace an original cartridge with a compatible one?

Yes, provided that the manufacturer or spare-parts supplier indicates compatibility with the specific part number you need.

It is not enough for it to have roughly the same dimensions. Check the equivalent part number, dimensions, connections, and characteristics of the element.

If you are unsure between several part numbers, identifying the exact filter model before buying considerably reduces the risk of error.

Does the filter element include seals or other accessories?

It depends on the part number. Some spare parts may be supplied only as a filter element, while others may include seals or other components.

Check the contents listed on the product page before placing your order, and do not assume that seals, covers, or other accessories are included.

If you are replacing an old element, take the opportunity to check the condition of the seals and associated components as well.

What is the delivery time, and how much does shipping cost?

The lead time depends on the part number, availability, and destination of the order.

Orders over €100 qualify for free shipping to mainland Spain, except for products subject to special transport conditions.

Check the availability and delivery terms shown during checkout. If you need to repair the filtration system urgently, pay particular attention to the lead time for the specific part number.

How can I find out whether a filter element is available?

Check the availability status shown on the product page when placing your order.

Stock levels may vary, and not all spare parts necessarily have the same shipping time.

If you need to replace the element urgently, use the availability and estimated lead time for the specific reference as information when deciding whether to purchase.

What warranty do filter elements have?

The warranty depends on the product and manufacturer, in addition to any rights applicable under the relevant regulations.

A distinction must be made between a manufacturing defect and the normal wear of a consumable element or damage caused by improper use, cleaning, or maintenance.

Check the specific terms for the replacement purchased and keep the invoice or proof of purchase.

Can I return a filter element if I selected the wrong reference?

For online purchases, you have the applicable withdrawal rights in accordance with the regulations and applicable terms of sale.

The general withdrawal period for distance purchases in Spain and the EU is 14 calendar days, although its conditions and possible exceptions must be taken into account.

Therefore, if you have any doubts about the reference received, check its compatibility before installing or using it and review the return conditions.

Why is it important to use the correct filter element?

The filter element is part of the equipment's hydraulic design. Its dimensions, filtering surface, connections, and construction characteristics must be suitable for the filter in which it is installed.

Using an incorrect reference may result in a poor fit or performance different from that intended by the manufacturer.

That is why we recommend searching first by filter reference or model and using the dimensions as an additional check.

How do I find the replacement if I don't know my filter's reference?

Look for an identification label, plate, or sticker on the filter showing the brand, model, or reference.

If that information is no longer legible, you can take photographs of the filter and the old element and note its main measurements. For a cartridge, for example, the height and outer and inner diameters may be useful.

The more information you have about the original equipment, the easier it will be to locate a compatible replacement without relying solely on the measurements.

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