Shipping policy

Are VAT and shipping included in the prices?

All prices shown in our store include VAT. For greater transparency, shipping costs are added separately at the end, as they depend on the total weight of the order and the destination.

What is the shipping cost?

The shipping cost is included in orders over 100 € (only for orders within the peninsula excluding Portugal)¹. Please consult us.

Certain items, due to their volume and/or weight, are exempt from the above condition.

¹ The shipping rates for outside the peninsula are as follows:

Balearic Islands, Ceuta, Melilla, Canary Islands and the rest of the world (shipping costs will be borne by the customer and will apply the rates stipulated by the transport agency depending on the destination).
When there is an offer of “Free Shipping”, it is only valid for orders within the peninsula excluding Portugal, and it is only valid for the agency “Paquetería de Correos”. Alternative agencies will also be offered, but with a small supplement due to its urgent nature.

What is the delivery time?

Under normal conditions, the transport time will be 1-2 working days once the goods have been marked as shipped. In any case and for greater security, please contact us to confirm the delivery time for each item.

Orders placed after 1:00 p.m. will be considered for the next business day.

Do you ship your products abroad?

Yes.

What is the availability of the products?

In principle, all products in our store are available, unless they are indicated as 'unavailable' on the product sheet. Please note that, due to their artisan nature, many of our products have a limited production. In the event that a product is out of stock at the time you place your order and we have not been able to update this information in the store, we will contact you immediately to propose a similar product or refund you the corresponding amount.


Can I specify a delivery time?

No. That is why we recommend that you specify an address (for example, your work address or a neighbor's address) where there is someone to whom you can deliver the package.

What are the package delivery hours?

The delivery schedule is from Monday to Friday, from 9:00 am to 7:00 pm.

What happens if I am not there when the package is delivered?
In case the carrier tries to deliver the package to you and there is no one there to receive it, a note will be left for you stating the delivery attempt. Please contact the carrier as soon as possible through the phone number that you will find in the note, in order to arrange a new delivery. For any problem remember that we are at your disposal at info@piscinasyproductos.com.